Frequently Asked Questions
Everything you need to know about your next musical investment.
How are guitars inspected before shipping?
Every instrument at Franklin Guitar Works undergoes a multi-point professional setup and inspection by our certified technicians to ensure optimal playability right out of the box.
What is your return policy for instruments?
We offer a 30-day return window for most items. Instruments must be returned in their original condition with all included accessories and packaging to receive a full refund.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your location and the size of the instrument.
Are the instruments covered by a warranty?
All new instruments include the full manufacturer's warranty. For used or refurbished gear, we provide a 90-day Franklin Guitar Works limited warranty against functional defects.
How do you ensure guitars are not damaged during transit?
We use specialized, heavy-duty guitar boxes and premium packing materials designed to withstand temperature shifts and impact, ensuring your gear arrives in perfect condition.
Do you offer financing options?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to play now and pay over time.